• FAQ

    Product Questions

    What is the 3 Step Process?

    STEP ONE: PENETRATING LOTION

    The natural iodine found in sea algae extracts allows the lotion to penetrate follicles and instantly dissolve the harmful plugs. That opens the way for the remaining herbs to flow to the roots, stimulate blood circulation, and nourish them, which is essential to maintaining a healthy scalp.

    STEP TWO: CONCENTRATED SHAMPOO

    A highly concentrated herbal shampoo (free from the usual Sodium Laureth Sulfates found in commercial shampoos) that blends ideally with the Penetrating Lotion and removes all scalp impurities with a trace of residues.

    STEP THREE: REVITALIZING LOTION

    The Revitalizing Lotion is designed to maintain actively the essential follicle cleansing, nourishing, and stimulating process on a 24/7 basis. A “tingling” sensation, especially in the early stages of your treatment, is proof of its continuous action. The resulting well-nourished and obstruction-free follicles promote healthier and thicker hair, even in areas where it had been often choked out of sight.

    What is the difference between the two Conditioners?

    The Deep Moisturizing Conditioner is intended to be left in your hair 15-20 minutes before rinsing, providing a deep intense conditioning of your hair and scalp and is typically used once a week. The Normal Moisturizing Conditioner is used each time you shampoo prior to Step 3.

    Can I use just the shampoo or do I have to use the whole 3 Step process?

    You can use just the shampoo but to get the full effect of the process, utilizing the full 3 Steps will be much more beneficial.

    Is there anything in the Margo Treatment System that helps control dandruff?

    Stinging nettle or common nettle, Urtica dioica, is a herbaceous perennial, flowering plant native to Europe, Asia, Northern Africa, and North America, and is the best-known member of the nettle genus Urtica. The plant has many hollow stinging hairs called trichomes on its leaves and stems, which act like hypodermic needles, injecting histamine and other chemicals; acetycholine, 5- HT moroidin,leukotrienes and possibly formic acidool.  This mixture of chemical compounds cause a painful sting or paresthesia if touched by humans or animals.  It is also this stinging sensation from which the species derives its common name, as well as the colloquial names burn nettle, burn weed, burn hazel.  The plant has a long history of use as a medicine and as a food source.  Nettle is used in shampoo to control dandruff and is said to make hair more glossy.

    What is the heavenly citrus scent in your body wash and shower gel?

    That wonderful smell you get when you use the body wash or body lotion is our signature scent Verbena. Derived from the Verbena plant it is an all natural extract from Italy. The quality of Italian Verbena is very fine and pure.  It has a citrus or lemon fragrance that energizes and revives the senses. Using The Complete Body Wash and Body Lotion will naturally help to banish tiredness and relieve stress.

    Is this beautiful Verbena scent going to conflict with my perfume?

    As it is an extract and is not combined with other scents or oils as in a perfume, the light fragrance left on your skin leaves quickly will not conflict with your favourite perfumes.

    Where are Margo Alive products made?

    Margo Alive products are manufactured and bottled in Canada.

    How long have you been in business?

    We have recently taken over the company but Margo Alive has been in business for 25 years.

    Are your products tested on animals?

    No, we DO NOT test ANY of our products on animals.

    Do you only carry hair products?

    At this time we only have the hair products but will be introducing two new products in the near future – a body wash and moisturizing lotion.

    I am interested in carrying your product in my store. What should I do?

    We have wholesale prices for companies wishing to be distributors. Please call us on our toll-free number at 1-800-667-1022.

    Ingredient Questions

    Why do you use Alcohol as one of the ingredients?

    The essential oils we use in the formula for Margo are only soluble in alcohol.  The amount in the final product is very minimal. The alcohol also helps to clean the scalp much as alcohol works in a hand sanitizer.

    I thought rosemary was a herb used in cooking. Why is it one of the ingredients?

    Rosemary essential oil is mostly extracted from the leaves. The rosemary bush belongs to the mint family which includes basil, lavender, myrtle, and sage. Rosemary oil and rosemary teas have been used extensively for hair care in shampoos and lotions. Regular use of rosemary oil helps in stimulating follicles, as a result of which hair grows longer and stronger. It is also believed that rosemary oil slows down premature hair loss and greying of hair. It is an excellent tonic for people with thinning hair or a bald plate . Rosemary essential oil is also beneficial for dry and flaky scalps. Regular massage of scalp with rosemary oil nourishes the scalp and removes dandruff.

    I see Butcher’s Broom is one of the ingredients. What benefit does it have?

    Butcher’s Broom is extracted from the small evergreen shrubs found in Europe and North Africa. Butcher’s broom has been known to enhance blood flow and help stimulate circulation. It is part of the lilly family, and is quite similar to your everyday asparagus plant. Both the root and stem of the plant are used in herbal preparations.

    Shipping Questions

    Do you ship internationally? How much are shipping charges?

    Yes, we do ship internationally.  We have implemented subsidized shipping for our customers.  Shipping charges are now $9.95 in Canada, $14.95 to the United States and UK, and $19.95 internationally.

    How long does it take to receive my product?

    We ship with Canada Post.  In Canada, expedited shipping takes 2-3 business days.  US surface mail (to the USA) takes 7-8 business days.  International shipping, depending on where you are in the world, can take 10 days or longer.

    Payment Questions

    How can I pay for your products online in your shopping cart?

    We have many different online payment options for you.  You can pay by credit card through a Canadian bank through their secure server, you can use PayPal (not only funds from your PayPal account but you can also use any credit card through here), a wire transfer from your bank to ours, or payment by cheque.  Please note that if you pay by cheque, we will have to wait for the funds to clear and that can be 5-8 business days for Canadian cheques and up to 28 days for a US cheque.  Finally, if you prefer to call us to give us your information, feel free to dial us toll free at 1-800-667-1022.

    Is PayPal safe to use?

    PayPal is very safe and secure to use.  That’s one of the reasons that eBay bought the company.  PayPal not only allows you the ease of transfer of funds from your PayPal account to ours but also offers buyer protection like purchase protection, transaction monitoring, and verification among others features.  Feel free to read about PayPal buyer protection HERE.

    Can I send in a money order?

    We accept money orders and personal cheques but we will have to wait for the funds to clear and that can be 5-8 business days for Canadian cheques/money orders and up to 28 days for a US cheque/money order. 

    What is your return policy?

    We urge you to try the Margo Hair Alive Hair Revitalizing System.  We guarantee you will like it.  If for any reason you are dissatisfied, simply return the unused portion within 30 days of receipt and we will send you a full refund less shipping and handling.

    Assorted Questions

    I would like to write a testimonial. Who should I send that to?

    We would love to hear from you!  Please send all testimonials to us at team@margohairalive.com